Customer Service Trainee

Date: 30-Apr-2021

Location: Balgownie, AU

Company: IRT Group

Facilities Management Customer Care Trainee
Classification: Full-time 
12 months fixed term
Location: IRT Facilities Management, Balgownie
Applications close: Sunday, 16 May 2021

IRT Group is one of Australia’s largest community-based seniors’ lifestyle and care providers. With almost 50 years’ experience, we provide aged care, home care and lifestyle solutions to almost 8000 customers in NSW, the ACT and Queensland. We believe in creating a better world for all older Australians. 

IRT Facilities Management is seeking to appoint an efficient and motivated Customer Care Trainee, on a full-time basis. The Customer Care Trainee is responsible for supporting and promoting the Facilities Management business by building customer relationships through delivering consistent and high quality services.

About the role: 
The successful applicant you will act as the point of contact for Facilities Management services and respond to or triage all in-bound phone calls and correspondence. You will coordinate meetings, maintain databases and records, provide advice and support to all stakeholders and will be responsible for general office administration duties across the site. 

To be successful you will have: 

  • The ability and a desire to undertake a Certificate III in Business Administration or another relevant qualification
  • Demonstrated experience in a customer service environment
  • The ability to show judgement and common sense in decision making
  • The ability to respond to change in a positive and flexible manner 
  • The Ability to build rapport and tailor communication to targeted audience
  • Proven attention to detail 
  • Demonstrated proficiency using computer systems including Microsoft Outlook, Word and Excel operating in a Microsoft Windows environment
  • Desirable: Experience/understanding of the Aged Care Industry

To view a full Position Description please CLICK HERE

Why work with IRT?
IRT Group is one of Australia’s largest community-based, for-purpose seniors’ lifestyle and care providers and our people are the foundation of our ongoing success. You’ll be joining a passionate and dedicated team of over 2800 employees who believe in creating a better world for all older Australians. 

Working with IRT, you’ll also have access to a fantastic suite of benefits including Salary Packaging and My Rewards to boost your take home pay, professional development opportunities and a wellbeing program including discounted gym memberships! 

Contact: Mark Whalan
Phone: 02 4251 3692

IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates.
All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact.  We are unable to accept unsolicited candidates CVs.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, confirmation of flu vaccination and a National Criminal History Check