Office and Compliance Advisor

Date: 30-Apr-2021

Location: Balgownie, AU

Company: IRT Group

Office and Compliance Administrator
Classification: Full-time 
Location: IRT Facilities Management, Balgownie
Applications close: Sunday, 16 May 2021

IRT Group is one of Australia’s largest community-based seniors’ lifestyle and care providers. With almost 50 years’ experience, we provide aged care, home care and lifestyle solutions to almost 8000 customers in NSW, the ACT and Queensland. We believe in creating a better world for all older Australians. 

IRT Facilities Management is seeking to appoint an efficient and dedicated Office and Compliance Administrator to effectively manage, support and develop the Facilities Management Customer Service and Planning teams to ensure IRT’s strategic aims and goals are met.

About the role: 

  • Implement and manage an effective customer service structure for initial customer services enquiries
  • Lead the Facilities Management Customer Service and Planning teams and achieve targets, through mentoring, coaching and training of employees
  • Implement and maintain quality systems and strategies to help support IRT business streams
  • Ensure the provision of a high standard of customer service and drive a customer service culture throughout IRT
  • Identify gaps in customer service models and opportunities for service development to better meet customer needs and expectations
  • Ensure departmental plans and compliance regulations are met
  • Deliver a high standard of service to enable residents/clients to achieve optimum quality of life

To be successful you will have: 

  • Relevant tertiary qualification in Business, Customer Service, or similar work experience
  • Extensive experience in leading and managing a high performance Administration team to meet KPIs and deliver results
  • Demonstrated leadership and motivation skills
  • Strong interpersonal and conflict resolution skills
  • Superior verbal and written communication skills including the ability to prepare comprehensive, professional reports
  • Demonstrate a proficiency using computer systems including Microsoft Outlook, Word and Excel operating in a Microsoft Windows environment
  • Desirable: Experience/understanding of the Aged Care industry

To view a full Position Description please CLICK HERE

Why work with IRT?
IRT Group is one of Australia’s largest community-based, for-purpose seniors’ lifestyle and care providers and our people are the foundation of our ongoing success. You’ll be joining a passionate and dedicated team of over 2800 employees who believe in creating a better world for all older Australians. 

Working with IRT, you’ll also have access to a fantastic suite of benefits including Salary Packaging and My Rewards to boost your take home pay, professional development opportunities and a wellbeing program including discounted gym memberships! 

Contact: Mark Whalan
Phone: 02 4251 3692

IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates.
All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact.  We are unable to accept unsolicited candidates CVs.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, confirmation of flu vaccination and a National Criminal History Check