Administration & Customer Service Officer

 Administration & Customer Service Officer (Entry Level)
: Full-time 
Location: IRT Facilities Management, Balgownie
Applications close: Sunday, 29 May 2022

IRT Facilities Maintenance is seeking to appoint an efficient and motivated employee to assist with the planning and administration activities of the team. The position is critical in ensuring the delivery of robust facilities management plans/schedule, including compliance maintenance, preventative maintenance, and corrective maintenance and Refurbishment programs.

Your Responsibilities will include:

  • Plan and schedule work orders as required and within a timely manner
  • Assist in ensuring adequate facilities maintenance coverage across regions, and optimizing and improving life of asset performance and availability of equipment
  • Develop a forecast schedule for cost estimates based on preventative and corrective maintenance work strategies 
  • Manage contractors and other maintenance service providers 
  • Ensure all planned and preventative maintenance programs are up to date, and ensure clear communications to stakeholders.
  • Develop and clarify scopes of work in conjunction with Facilities Coordinator
  • Participate in regular routine site visits and inspections using the iAuditor system.

To be successful you will have:

  • Excellent customer service skills
  • Relevant Business Administration qualification
  • Excellent stakeholder management and communications skills 
  • Demonstrated experience managing budgets and exercising financial control
  • Strong administration skills including the use of computer systems and software.
  • The ability to work in high volume environment whilst managing multiple priorities with conflicting deadlines
  • C-Class Drivers Licence


To view a complete position description please CLICK HERE


 Why work with IRT?
At IRT, we have been caring for older Australian’s for 50 years, providing aged care, home care and lifestyle solutions to almost 8000 customers in NSW, the ACT and Queensland. We believe in creating a better world for all older Australians.  We’re the aged care experts you can trust, understanding what it takes to provide professional care with a personal touch.  
Working with IRT Group, you’ll also have access to a fantastic suite of benefits including Salary Packaging and My Rewards to boost your take home pay, professional development opportunities and a wellbeing program including discounted gym memberships!

Contact: Melissa Ellery 
Phone: 0459 953 702

IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates.
All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact.  We are unable to accept unsolicited candidates CVs.


All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, confirmation of flu vaccination and a National Criminal History Check