Customer Relationship Manager

Customer Relationship Manager 
: IRT Home Care, ACT
Classification: Fulltime
Applications Close: 11/06/2023


As a Customer Relationship Manager (CRM) you’ll contribute to the growth of the IRT Home Care business, and ensure the team achieves high levels of customer satisfaction across the ACT. 


The CRM will report to the Area Manager. Success in this role is defined in the areas of customer experience, case management, business development, compliance, and financial budgetary performance. The CRM will manage the end to end customer journey, ensure effective community engagement in IRT Home Care services, and assist to drive customer growth and retention.


Your work may include: 

  • Build and maintain community networks and effective customer relationships to successfully upsell and cross sell services to potential and existing IRT customers
  • Assist with promotional and networking activities on behalf of IRT in the Canberra community
  • Work in partnership with internal and external stakeholders to achieve and sustain high quality customer experience


Benefits for you:

  • Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
  • Professional and career development opportunities 
  • Access to free accredited training courses via our very own registered training organisation, IRT Academy
  • Multiple career pathways
  • Flexible working conditions
  • Birthday leave - relax and take a day off on us!
  • Discounted gym memberships
  • Free counselling via Employee Assistance Program (EAP) and staff wellness programs
  • Uniform provided

To be successful you will have:

  • Tertiary qualifications in a related discipline (health professionals highly desirable)
  • Strong case management skills to support older people to achieve their quality of life
  • Proven relationship management skills 
  • Stakeholder liaison skills with proven achievements for customer outcomes
  • Advanced Computer skills
  • Customer oriented mindset
  • Knowledge of the Aged Care Quality Standards
  • Strong presentation and communication skills
  • Current Driver’s license


To view a complete Position Description please CLICK HERE 

Contact:  Lisa Scarlett 
Phone: 0417 730 826



About IRT
At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland. 
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians


How to Apply: If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application.


All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.