Customer Relationship Manager

Customer Relationship Manager- Case Manager
Location: IRT Home Care ACT
Classification: Full-Time
Applications Close: Sunday, 9 August 2020
 

IRT Home Care, a division of the IRT Group is continuing to expand, proving a range of services to people living in their own homes across NSW, QLD and ACT. A unique opportunity exists for a self-motivated and results focused Customer Relationship Manager (CRM) to contribute to the growth of the IRT Home Care business, and ensure the team achieves high levels of customer satisfaction in the ACT region.

The CRM will report to the IRT Home Care Business Manager. Success in this role is defined in the areas of customer experience, case management, business development, compliance, and financial budgetary performance. The CRM will manage the end to end customer journey, ensure effective community engagement in IRT Home Care services, and assist to drive customer growth and retention.

Other key responsibilities include:

• Support the growth of brand awareness, customer leads and conversions with local community stakeholders
• Build and maintain relationships to successfully upsell and cross sell services to potential and existing IRT customers
• Assist with promotional and networking activities on behalf of IRT in the Canberra community
• Work in partnership with internal and external stakeholders to achieve and sustain high quality customer experience

To be successful you will have:

• Tertiary qualifications in a related discipline (health professionals highly desirable)
• Strong case management skills to support older people to achieve their quality of life
• Proven relationship management skills 
• Stakeholder liaison skills with proven achievements for customer outcomes
• Advanced Computer skills
• Customer oriented mindset
• Knowledge of the Aged Care Quality Standards
• Strong presentation and communication skills
• Current Driver’s license

Why work with IRT?
At IRT, we have been caring for older Australian’s for 50 years, providing aged care, home care and lifestyle solutions to almost 8000 customers in NSW, the ACT and Queensland. We believe in creating a better world for all older Australians.  We’re the aged care experts you can trust, understanding what it takes to provide professional care with a personal touch.  

Working with IRT Group, you’ll also have access to a fantastic suite of benefits including Salary Packaging and My Rewards to boost your take home pay, professional development opportunities and a wellbeing program including discounted gym memberships!

To view a complete position description please CLICK HERE

Contact: Kimberley Preedy 
Phone: 0438 470 985

Agencies
IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates. All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact.  We are unable to accept unsolicited candidates CVs.