Customer Relationship Manager

Date: 14-Jan-2022

Location: Belconnen, AU

Company: IRT Group

Customer Relationship Manager – Case Manager
Location
: IRT Home Care ACT
Classification: Fulltime, 38 hours per week
Applications Close: Sunday, 30 January 2022


 
A unique opportunity exists for a self-motivated and results focused Customer Relationship Manager (CRM) to contribute to the growth of the IRT Home Care business, and ensure the team achieves high levels of customer satisfaction across the ACT.

 

The CRM will report to the IRT Home Care Business Manager. Success in this role is defined in the areas of customer experience, case management, compliance, and financial budgetary performance. The CRM will manage the end to end customer journey, ensure effective community engagement in IRT Home Care services, and assist to drive customer growth and retention.

 

Other key responsibilities include:

  • Build and maintain community networks and effective customer relationships to successfully upsell and cross sell services to potential and existing IRT customers
  • Assist with promotional and networking activities on behalf of IRT in the Canberra community
  • Work in partnership with internal and external stakeholders to achieve and sustain high quality customer experience


To be successful you will have:

  • Tertiary qualifications in a related discipline (health professionals highly desirable)
  • Strong case management skills to support older people to achieve their quality of life
  • Proven relationship management skills 
  • Stakeholder liaison skills with proven achievements for customer outcomes
  • Advanced Computer skills
  • Customer oriented mindset
  • Knowledge of the Aged Care Quality Standards
  • Strong presentation and communication skills
  • Current Driver’s license

 

To view a complete Position Description please CLICK HERE 

 

Why work with IRT?

  • IT equipment provided for this role
  • Salary Packaging to boost your take home pay
  • Career pathways and accredited training sponsorship through our RTO the IRT Academy
  • My Rewards program with access to a range of discounts on a number of products and services
  • Peer-to-Peer recognition program
  • Additional day Birthday Leave
  • Free Employee Assistance program (EAP)
  • Wellbeing program including discounted Gym memberships and Health Insurance

 

Contact:  Lisa Scarlett 
Phone: 0417 730  826

 

Agencies
IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates.

All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact.  We are unable to accept unsolicited candidates CVs.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, confirmation of flu vaccination and a National Criminal History Check