Senior Care Partner

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are seeking to appoint an experienced Senior Care Partner to lead and support a team of Home Care Partners.  This role works closely with the Head of Clinical Care and Management to drive strategic and operational outcomes, build team capability, and ensure outstanding customer experiences for clients receiving home care services.

We are flexible with the location of this role and it can be located in the Illawarra, ACT, South East or South West Sydney, Shoalhaven or Far South Coast of New South Wales as long as you are close to one of our offices.

Your responsibilities will include:

• Lead, coach and mentor a team of professional and committed Home Care Partners in the delivery of high quality care management services.
• Foster a positive culture and team environment that encourages and recognises new ideas and innovation.
• Coordinate and lead initiatives that facilitate ongoing learning, skills development and build market leading care management capability.
• Regularly assess, monitor and manage work performance, including KPIs.
• Monitor and work with Care Partners to maximise Support at Home package utilisation for each customer.
• Ensure Care Partners deliver excellent customer experience for each service, leading to positive customer feedback.

To Be Successful You Will Have

• Tertiary qualifications qualification in nursing or allied health highly regarded.
• Relevant case management qualifications.
• Demonstrated experience in team management or supervision (Health & Community Services / Aged Care preferable).
• Well-developed analytical and problem solving skills and the ability to apply these skills in people management.
• Proven verbal and written communication skills including experience in writing reports and correspondence.
• Demonstrated ability to work collaboratively as a member of a team and to be self-motivated.
• Experience in Alayacare or similar customer management system.

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page.

For questions, contact Recruitment@irt.org.au.

Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.