Retirement Village Officer - IRT The Palms
About IRT
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
As a Retirement Village Officer, you’ll be right at the heart of village life - working closely with the Resident Relationship Manager to ensure compliance is met and meaningful, value-added experiences are delivered every day. Supporting our vibrant Lifestyle Village at The Palms in Buderim, you’ll help create an environment where residents feel welcomed, connected and genuinely at home.
This role is perfect for someone who thrives on organisation, communication, and people-focused service. You’ll play a key role in coordinating the arrival of new residents, supporting engaging activities programs, and preparing reports and communications that keep our communities running smoothly. No two days are the same, and the impact of your work is felt directly by the people you support—making this a truly rewarding role.
This is a full-time position, working Monday to Friday (38 hours per week), offering stability, purpose, and the chance to make a real difference every day.
Your work will include:
- Assist with the daily operations across IRT Parklands and Woodlands Retirement Villages
- Ensure warm welcomes to new residents and visitors to site
- Assist with site inspections and hazard or maintenance reporting
- Support the Resident Relationship Manager with the coordination of activities and events
- Attend resident meetings including complaints and provide support by appropriate reporting and follow up
- Complete documentation with accuracy in a timely manner
To Be Successful You Will Have
- Qualification (or willing to obtain) in Leisure and Lifestyle, and experience in Community Service and/or Customer Relationships.
- Previous leadership experience
- High level verbal and written communication skills
- Demonstrated excellent organisational skills
- Proven attention to detail and accuracy
- Ability to plan and prioritise own work and work of others to meet deadlines
- Demonstrated proficiency using Microsoft Office products and other technology
- Valid current driver’s license and bus license (desirable)
Benefits for You
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us!
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page.
For questions, contact Recruitment@irt.org.au.
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.