Retirement Village Officer
About IRT
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience.
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
As a Retirement Villages Officer, you will work on a permanent part time basis 24 hours per week (4 days a week; 9am to 3:30pm) closely with the Resident Relationship Manager.
You will assist in the day to day management and administration of the Retirement Village to achieve compliance and implement value-add experiences for a high level of customer satisfaction at IRT Greenwell Gardens.
You will use your exceptional organisation and customer service skills to assist in developing activities programs, reports and communications as well as coordinating the entrance of new residents.
Your work may include:
- Assist with the daily operations across 4 Shoalhaven RV Sites (Nowra, Culburra, St Georges Basin and Milton)
- Travel is required across the 4 Shoalhaven sites (a company vehicle can be utilised)
- Ensure new residents and visitors are greeted with support and a warm welcome to site
- Conduct home visits within the Shoalhaven villages
- Ability to positively engage with staff, residents and their families at all times
- Assist with site inspections, hazards and or maintenance reporting
- Support the Resident Relationship Manager with the coordination of activities and events and other operational tasks as required
- Complete general ad-hoc duties delegated to you by the Relationship Manager and Area Manager
- Create and facilitate monthly schedule of Resident activities
- Attend resident and team meetings taking meeting minutes as required
- Assist with complaints process and provide support by appropriate reporting and follow up
- Complete documentation with accuracy in a timely manner
To Be Successful You Will Have
• Qualification (or willing to obtain) in Leisure and Lifestyle, and experience in Community Service and/or Customer Relationships.
• Previous administrative experience
• Ability to effectively collaborate with other staff to meet shared objectives
• High level verbal and written communication skills
• Demonstrated excellent organisational skills
• Proven attention to detail and accuracy
• Ability to plan and prioritise own work and work of others to meet deadlines
• Demonstrated proficiency using Microsoft Office products and other technology
• Valid current driver’s license
Benefits for You
- Competetive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us!
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.
All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.