Regional Operations Manager - Home Care - NSW
About IRT
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
Regional Operations Manager – Home Care - Covering Sydney to Illawarra.
Lead. Grow. Make a real impact.
We’re looking for a commercially minded and people-focused Regional Operations Manager – Home Care to lead and elevate our Home Care operations across the region.
This is a pivotal leadership role where you’ll drive performance, inspire teams and deliver high-quality, compliant services that genuinely improve the lives of older Australians and lead a team of 7 direct reports, providing coaching, support and performance direction.
About the Role
As the Regional Operations Manager, you’ll take ownership of the day-to-day operations of your region, ensuring strong performance across customer growth, service delivery, financial outcomes and team leadership.
You’ll work closely with senior leadership and cross-functional teams to deliver on strategic objectives, while building a high-performing, engaged workforce.
Key Responsibilities
- Lead and manage regional Home Care operations to deliver high-quality, compliant services
- Drive revenue growth, customer attraction and conversion across the region
- Monitor financial performance, including P&L, cost control and budget alignment
- Partner with Marketing to grow brand awareness and pipeline through targeted initiatives
- Lead, coach and develop a team of leaders and Home Care professionals
- Ensure efficient workforce planning and scheduling to meet utilisation and customer needs
- Maintain compliance with all legislative, regulatory and organisational requirements
- Build strong relationships with internal stakeholders, customers, community partners and health professionals
- Proactively identify and manage operational, safety and service risks
About You
You’re a confident, values-driven leader who knows how to balance commercial outcomes with exceptional care delivery.
You bring:
- Proven experience leading a large, multi-disciplinary team in a service-based or healthcare environment
- Strong commercial acumen with experience managing budgets and delivering financial targets
- Demonstrated ability to drive growth, performance and operational excellence
- Exceptional stakeholder management and communication skills
- Experience navigating compliance, quality and regulatory frameworks
- Highly developed problem-solving, analytical and decision-making capability
- A genuine passion for improving outcomes for older Australians
Qualifications:
- Tertiary qualifications in Health, Business Management or a related discipline (or equivalent experience)
- Current driver’s licence
Why Join IRT?
This is more than an operations role — it’s an opportunity to lead meaningful change in a growing sector.
You’ll be empowered to:
- Shape the performance and culture of your region
- Drive innovation and continuous improvement
- Build strong community connections and brand presence
- Directly lead and develop a team of 7 leaders, driving performance and engagement
- Provide strategic oversight of a 100–230 indirect workforce across the region
- Deliver measurable impact across both customer outcomes and business performance
Benefits for You
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us!
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page.
For questions, contact Recruitment@irt.org.au.
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.