Team Manager

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We're looking for an experienced and people-focused Team Manager to lead our Home Care team supporting the Northern Illawarra region.

This is an exciting permanent full-time opportunity for a confident leader who enjoys coaching others, building high-performing teams and creating a positive workplace culture. Whether your leadership experience comes from healthcare, community services, disability, customer service, hospitality, retail, or another service-based environment, we'd love to hear from you.

Reporting to the Regional Operations Manager, you'll lead the day-to-day management of our frontline team, ensuring they feel supported, engaged and empowered to deliver exceptional service to our customers. You'll work collaboratively with operational and rostering teams to ensure services run smoothly while driving performance, continuous improvement and team success.

Our preference is for the successful candidate to be based out of our Coniston office.

What you'll be doing

• Lead, coach and support a team of frontline employees, fostering a positive, inclusive and high-performing culture.
• Provide day-to-day leadership, guidance and performance coaching to help team members succeed.
• Partner with the Regional Operations Manager to support workforce planning, resource management and operational outcomes.
• Assist with attracting, onboarding, developing and retaining a capable and engaged workforce.
• Coordinate learning and development initiatives that build capability and support ongoing professional growth.
• Work closely with the rostering team to ensure effective workforce coverage and respond to day-to-day operational priorities.
• Facilitate team meetings and ensure clear, consistent communication across your team.
• Support the rollout of business initiatives, projects and operational improvements.
• Monitor service quality, customer feedback and team performance, identifying opportunities for continuous improvement.
• Contribute to operational planning, policies and process improvements that enhance both employee and customer experiences.

To Be Successful You Will Have

You're a supportive leader who enjoys bringing out the best in people. You build strong relationships, communicate with confidence and know how to balance people leadership with operational priorities.

You'll also bring:

• Experience leading, supervising or managing a team in a customer-focused or service delivery environment.
• A proven ability to coach, motivate and develop employees while fostering accountability and engagement.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication and relationship-building skills with a collaborative approach.
• Sound problem-solving and decision-making abilities.
• Confidence using technology and managing administrative and reporting tasks.
• A relevant qualification or equivalent leadership experience is desirable.

Experience in aged care, home care, disability, health or community services will be highly regarded but is not essential. We're looking for an exceptional leader who is passionate about developing people and delivering great outcomes.

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page.

For questions, contact Recruitment@irt.org.au.

Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.