Customer Service Officer

Customer Service Officer
Part-time, 25 hours per week
Location: IRT Market Street, Wollongong
Applications close: 4 June 2023


As a Customer Service Officer you will be the first point of contact for our customers. You will be responsible for identifying customer needs and identifying appropriate solutions and offering our range of products and services.


This position is based at IRT Market Street in Wollongong and working from home. The role is Part-time, working Monday – Friday 9:30am – 2:30pm. 


About the role:

  • Acquire new customers by qualifying leads and providing information relating to our products
  • Respond to internal and external customer enquiries through a variety of communication channels including telephone, email, web chat and walk-ins
  • Enter and maintain accurate data into our Customer Relationship Management System, Sales Force 
  • Show initiative in prioritising tasks to meet timeframes, identify issues and determine the appropriate course of action
  • Actively contribute to the team to ensure service levels and business requirements are delivered within allocated time-frames 
  • Understand the work environment and contribute to the development of plans, strategies and team goals
  • Actively build professional relationships with all stakeholders and work in a collaborate manner to achieve Contact Centre and IRT Business stream objectives


Benefits for you:

  • Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
  • Professional and career development opportunities 
  • Access to free accredited training courses via our very own registered training organisation, IRT Academy
  • Multiple career pathways
  • Flexible working conditions
  • Birthday leave - relax and take a day off on us!
  • Discounted gym memberships
  • Free counselling via Employee Assistance Program (EAP) and staff wellness programs


To view a complete position description please CLICK HERE


To be successful you will have: 

  • Demonstrated experience in a similar role where you have proven ability to promote products and services.  
  • Excellent customer service, sales and communication skills 
  • Proven ability to prioritise administrative and customer tasks with competing deadlines.  
  • Possess a high level of accuracy in preparing and entering information 
  • Experience with using a range of Microsoft office suite of products.


Contact: Leisa Thomas
Phone: 0458 068 844


About IRT

At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland. 

We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians

How to Apply: If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.